Omnichannel cloud contact center solutions by Cleartouch
Healthcare Contact Center Protecting Your Patient Information
Modernize your enterprise contact center with AI based
customer journeys across every engagement channel.
customer journeys across every engagement channel.
Cloud based IVR and intelligent routing.
Enterprise contact center engineered for scaling.
Integrated contact center PBX simplifies operations.
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Capterra
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Software Advice
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GetApp
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G2
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Certified To Meet Stringent Global Contact Center Standards
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Measurable Outcomes From Every Customer Interaction
2500+
Clients Globally
2+
Billion Calls
Zero
Customer Churn
8
Locations Globally
Compliance Ready Cloud Contact Center Partnerships With Global Technology Leaders
We’ve partnered with leading CRMs, helpdesks, ticketing systems, voice bot platforms, and AI providers to bring the best possible experiences to our customers. Our open APIs and plug-and-play architecture make it easy to integrate with any tech stack. Contact centers cannot work in silos; therefore, we help bring integrations with other customer-facing applications to serve your customers better.
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Challenges Modern Cloud Contact Centers Face
Recognize Critical Gaps Before Modernizing Your Cloud Contact Center
Struggling With Fragmented Channels?
Managing phone, email, chat separately slows responses and frustrates customers.
Locked Into Legacy Systems?
Legacy contact center PBX limits agility costs and innovation significantly.
Missing Customer Journey Visibility?
Disparate customer data prevents agents understanding full journeys or sentiment.
Inconsistent Customer Experiences?
Inconsistent service across channels damages brand trust and customer loyalty.
Outbound Efforts Underperforming?
Manual outbound campaigns waste time and reduce contact center productivity.
Concerned About Compliance Risk?
Compliance demands and audits strain teams managing cloud contact center.
How Cleartouch Transforms Customer Operations
Deliver Seamless Omnichannel Experiences Using AI Contact Center Capabilities
Unify Every Customer Channel
Unify voice email chat into one omnichannel cloud contact center.
Modernize Legacy Contact Infrastructure
Modern cloud-based platform replaces rigid contact center PBX effortlessly.
Gain Deep Customer Insight
Centralize customer data using contact center AI for real insight.
Deliver Consistent Omnichannel Experience
Standardize workflows delivering consistent cloud CX across channels and sites.
Scale Smarter Outbound Engagements
Automate outbound campaigns increasing productivity compliance and conversions for agents.
Strengthen Compliance & Governance
Implement certified controls meeting global cloud contact center compliance standards.
Services That Power Modern CX
Comprehensive Capabilities For Omnichannel Cloud Contact Center Teams
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Omnichannel Experience
Single view across voice email chat and social.
Customers switch channels without losing conversation history context.
Omnichannel contact center reduces silos improving customer satisfaction.
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Workforce Engagement
Forecast staffing to handle fluctuating omnichannel contact volumes.
Feedback keep agents engaged and accountable.
Real time dashboards help supervisors coach teams proactively.
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Voice Analytics Solution
Voice analytics shows sentiment trends across recorded interaction.
Detect compliance breaches using AI contact center analytics.
Convert call recordings into structured data for insights.
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List Management Services
Customer automation platform managing lists campaigns & segmentation.
Update contact center campaign lists in real time.
Improve outbound efficiency using cleaner dynamic contact lists.
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Intelligence and Reporting
Dashboards reveal trends across enterprise contact center operations.
Real time reporting supports faster decisions for leadership.
Measure productivity customer satisfaction and cloud CX performance.
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Integration and Automation
Prebuilt integrations connect Salesforce Zendesk Zoho and systems.
APIs link cloud contact center with business applications.
Automation removes tasks reducing errors and speeding processes.
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Compliance and Data Management
Global regulations including healthcare contact center compliance requirements.
Encrypted storage protects recordings and customer interaction data.
Audit trails simplify demonstrating contact center compliance assessments.
Deep Feature Set For Enterprise Contact Centers
Automated Voice Broadcasting
Automate your outbound campaigns with voice messaging. Gain feedback, run surveys, generate leads, and quickly interact with your customers.
Automatic Call Distribution (ACD)
Ensure that calls are routed to the right agents with the right skills and manage queues effectively, reducing the wait times for agents.
Blended Solutions
Increase agents’ productivity by blending both outbound and inbound interactions.
Click to Call
Quickly connect with a company representative by using click-to-talk or click-to-dial provision.
Email Solution
Seamlessly integrate email inquiries into your contact center workflow for efficient customer support and streamlined communication channels.
Inbound Solutions
The system connects the right customer to the right agent in real-time; based on skills, timing & location to ensure the best customer experience.
Interactive Voice Response (IVR)
Automate and scale your customer service and support function using our feature-rich IVR. You can easily record and manage the workflow of your IVR with the few clicks.
Live Chat
Enhance customer engagement with real-time support through live chat - available on websites & web apps - providing instant assistance and personalized interactions to drive satisfaction and loyalty.
Manually Approved Calling
Human approval of manual calls before they are dialed. This increases compliance and ensures better results.
Natural Language Compliance (NLC)
Ensure regulatory adherence and customer satisfaction by leveraging advanced technology to analyze and enforce compliance with natural language in contact center interactions.
Natural Language Processing (NLP)
Analyze your call recordings and screen recordings to gain cues about customer needs and wants.
Notifications & Promotions
Notify your customers quickly with promotions, announcements, or surveys through personalized messaging and real-time reporting.
Omnichannel Experience
You get one view of your customers irrespective of the channels they use to reach you. This helps you provide an excellent customer experience.
Outbound Solutions
Predictive, preview, progressive and manually approved dialing coupled with advanced features to launch campaigns and streamline agent reporting.
Payment Portal
Cleartouch’s payment portal offers secure, flexible, user-friendly, and seamless payment solutions across multiple channels, enhancing collection efficiency and compliance.
Predictive Dialing
Increase agents’ productivity by automatically dialing and distributing calls to available agents using advanced algorithms.
Preview Dialing
Provide the agents with the call context by providing them all the information they need. This helps them add value to every outbound call.
Transactional SMS
Communicate with text messaging for emergency alerts, transactional responses, and confirming appointments.
VocalDirect – Voicemail Delivery
A non-intrusive way to reach your customers for service feedback, run surveys, confirm appointments and generate leads. Record, upload your contact list and distribute the recording as a voice message.
Why Leading Enterprises Choose Cleartouch
Trusted Omnichannel Platform For Regulated High Volume Contact Centers
Built For Indian Enterprises
Cloud contact center tailored to Indian regulations expectations and scale.
Omnichannel CX Without Complexity
Single cloud-based platform unifies voice email chat and social.
AI Where It Matters
AI contact center automates routing insights and compliance monitoring effortlessly.
Stronger Compliance By Design
Global certifications protect healthcare contact center and sensitive enterprise data.
Flexible For Every Integration
Connect CRMs helpdesks core systems using APIs and prebuilt integrations.
Committed To Your Success
Local experts support migration optimization and growth for evolving operations.
Stronger Features For Serious Contact Centers
See How Our Cloud Contact Center Outperforms Market Alternatives
Cleartouch
Others
Unified omnichannel contact center across voice email chat
AI based customer sentiment analysis with real time insight
Cloud based IVR with advanced contact center automation workflows
Service Cloud Workforce Engagement for forecasting scheduling coaching
Enterprise grade security with audited global compliance certifications
Deep integrations with CRM core systems and business applications
See The Platform Live
Get Expert Guidance On Migrating To AI Contact Center
Domain Ready Contact Center Solutions
Supporting Customer Centric Enterprises Across Diverse Indian Industries
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Results Our Clients Achieved
Documented Impact From Deploying Cleartouch Cloud Contact Center
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Third-Party Collections: Proven Strategy From Client Success
Learn how a third-party collections expert used Cleartouch Operator to find the right contacts, expand their reach, and improve recovery rates.
Read More
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How AIVMS and Customer Engagement are Connected
With advanced voice bot technology, we helped a customer in the lending and collections space enhance customer engagement...
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Multinational Hospital Case Study Analysis
Cleartouch helps a multinational hospital chain automate its appointment reminders and voc for over half-a-million patients in the last year.
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Diabetes Specialities Center Case Study
Cleartouch helps a diabetes specialities center increase their patient volume interaction by 450% in three months.
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Transforming Customer Experience in Cooperative Banks
Discover how Cooperative Banks are transforming customer experience with advanced solutions.
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Cleartouch Boosts Financial Company’s Productivity by 180%
Using our CCaaS platform, we have improved call answerability rates and agent productivity for the financial services company.
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Our Service Quality Is the Reason Why MattsenKumar Loves Us
Customers love Cleartouch for their best service quality. The reason why MattsenKumar loves our service is because...
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Commercial Airline Case Study | Cleartouch
A commercial airline found it challenging to communicate and proactively seek feedback from their patrons. Cleartouch will help you in...
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October 5, 2023
Cleartouch Announces Rebrand With a New Look Logo
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January 28, 2023
Cleartouch Considers Data Privacy A Fundamental Human Right
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January 27, 2023
Ecosystem Looks Towards Budget To Deal With Funding Winter
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September 21, 2022
Small Business 101: The Essential Guide to Survive and Thrive in the Digital Era
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August 29, 2022
Unlocking the Secrets of Business Process Management
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December 28, 2022
2023 Technology Trends That Will Aid in Better Customer Experience
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October 11, 2022
India Has the Largest Back Office Skill for Global Healthcare Support: Uthaman Bakthikrishnan
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October 3, 2022
Cleartouch Fuelling Agent Efficiency Through AI in Contact Centers
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Frequently Asked Questions
What is Cleartouch’s Cloud Contact Center and how does it work?
Cleartouch provides a cloud contact center platform that unifies voice, email, chat, and social channels into one omnichannel contact center. Contact center AI and automation streamline routing, workflows, and reporting so teams handle more interactions with less effort. Because it is cloud based, new locations and users can be added quickly without heavy infrastructure. If you want to see exactly how it fits your environment, you can request a tailored walkthrough from our team.
How can Cloud Contact Center Solutions by Cleartouch improve customer experience?
The platform enables consistent experiences across channels through a single omnichannel customer platform. Agents get a complete view of every interaction, sentiment, and history, which helps them resolve issues faster and more personally. Features like cloud based IVR, contact center automation, and voice response analytics reduce wait times and errors. Share your current challenges with us and we can map specific improvements for your business.
Is Cleartouch suitable for large enterprise and regulated industries like healthcare?
Yes, Cleartouch is designed as an enterprise contact center platform with robust compliance and security controls. It supports healthcare contact center requirements and other regulated sectors through encryption, access controls, and detailed audit trails. Global certifications and strong data management practices help reduce regulatory risk. Our experts can review your compliance checklist and demonstrate how our deployment aligns with it.
Can Cleartouch integrate with our existing CRM and business systems?
The solution offers extensive integration and automation capabilities with popular CRMs, ticketing tools, and custom applications. APIs and prebuilt connectors help synchronize customer data, tickets, and campaigns between your systems and the cloud contact center. This reduces manual updating and creates a single reliable source of truth for agents. Share the tools you use today and we can outline an integration approach for you.
What kind of analytics and reporting does the platform provide?
Cleartouch delivers intelligence and reporting across queues, channels, agents, and campaigns in real time. Contact Center Sentiment Analysis, voice analytics, and performance dashboards highlight trends that drive better staffing and coaching decisions. Leaders can track KPIs that matter most to their service cloud workforce engagement and customer satisfaction. If you let us know your current metrics, we can show matching dashboards during a demo.
How quickly can we get started with Cleartouch’s cloud contact center?
Implementation timelines depend on your scale, integrations, and migration needs, but cloud based deployment significantly reduces lead time compared to legacy setups. Our team follows a structured onboarding approach covering configuration, data imports, testing, and agent training. We also support phased rollouts so you can move specific processes or regions first. Share some basic details through the contact form and we will propose a realistic go live plan.
See The Platform Live
Get Expert Guidance On Migrating To AI Contact Center